General Terms and Conditions of Use of the Venicepromex App
Effective as of May 13, 2026
These general terms and conditions of use (the “General Terms”) govern the terms of the licence of the Venicepromex App and the services provided through it to the User by Venicepromex – Agenzia per l’internazionalizzazione S.c.a.r.l., with registered office at Via delle Industrie no. 19/D, 30175, Marghera (VE) (“Venicepromex”). The services are offered both to legal entities and natural persons, within the limits set out below.
The Venicepromex App is primarily intended to foster connections among companies, offering them an opportunity to share their partnership needs and discover business opportunities from abroad.
Index
1. Definitions ..........................................................................1
2. Scope ............................................................................... 1
3. App Sections .....................................................................2
4. Profile creation and approval ........................................... 3
5. User obligations and responsibilities................................. 3
6. Availability of services provided through the App.............. 4
7. Other content and websites...............................................4
8. Limitation of Liability ........................................................ 4
9. Intellettuale Property ....................................................... 4
10. Prohibited activities ....................................................... 5
11. Suspension of the profile ...............................................5
12. Termination ....................................................................5
13. Profile deletion ............................................................. 5
14. Complaints and reports .................................................6
15. Amendments to the General Terms ...............................6
16. Processing of personal data ..........................................6
17. Appointment as Data Processor ................................... 6
18. Governing Law.............................................................. 7
1. Definitions
a) App = the Venicepromex application software which can be downloaded and is provided in accordance with these General Terms;
b) Agreement = the agreement entered into by the User with Venicepromex upon acceptance of these General Terms after downloading the App;
c) User = the natural person who creates a personal profile within the App, either as Admin User or as Collaborator User;
d) Admin User = the User profile associated with the data of the company’s legal representative, created either by such person or by an expressly authorised individual, who has the powers and authorisations to open and manage the company profile within the App and the list of Collaborator Users;
e) Collaborator User = the User profile registered in the App with a personal profile linked to a company already registered, following an invitation from an Admin User.
2. Scope
2.1 Venicepromex grants the User a non-exclusive, free-of-charge and non-transferable licence to install and use the App on Android, iPhone, iPad or other supported mobile devices.
2.2 The User uses the App within the scope of their professional activity, as a representative, employee or collaborator of a company, in the interest of such company.
2.3 Except as expressly provided herein, no licence or right, whether express or implied, is granted by Venicepromex to the User with respect to any of Venicepromex’s intellectual property.
2.4 By using the App, the User accepts these General Terms. If the User does not accept them, the App may not be used. The language available for the conclusion of the Agreement is Italian. In case of conflict between the Italian version and any other language version, the Italian version shall prevail.
2.5 Installation of the App entails authorisation for access to phone functions (direct call n. of telephone), storage (viewing the contents of the shared archive; editing/deleting the contents of the shared archive), full network access, view network connections, view Wi-Fi connections. Such authorisations can be managed through the device settings on which the App is installed.
3. App Sections
3.1. The App includes the following sections accessible to both Admin Users and Collaborator Users:
a) Home: main interface of the App enabling access to all the other sections.
b) Events: this section allows users to view events, conferences, workshops, trade fairs, training courses, and informational meetings organized by Venicepromex and of interest to companies. Within this section there may be links to forms to be completed in order to register for the event of interest and/or to request further information from Venicepromex.
c) Network: in this section the profiles of other Users who use the App are displayed. Such profiles are grouped into those “Selected for you” (in turn categorized into the following sub-groups: Looking for clients / Looking for distributors / In your sector / Looking for suppliers) and those “To be contacted”. The “To be contacted” profiles are those of Users who have indicated interests similar to those specified by the Admin User when registering the company profile. When the User selects a profile to be viewed, the User may see its description and the data entered therein and may select the options “Call” or “Send e-mail”.
d) Opportunities: this section is populated by Venicepromex based on opportunities reported by national Chambers of Commerce, Italian Chambers of Commerce abroad, and partner entities, both national and international. In order to obtain further information on the opportunities reported, the User may send an email to Venicepromex using the contact details provided. The opportunities are divided into “Requests from the world”, where the newsletters “Insieme a noi” sent to the newsletter subscriber database are available, and “Requests from Europe”, where the newsletters “Insieme all’Unione Europea” sent to the newsletter subscriber database are available.
e) Services: in this section the services offered by Venicepromex to companies are described. Such services are divided into “Business Support”, “Territorial Marketing”, “Training Experience”, “European Projects”, “Digital Showroom” and “Cuba-Italy Committee”. For each service or category of services, the User may click on “Request information”. The message sent will be read and handled by Venicepromex following completion by the User of the relevant form.
3.2. The App also includes the following functionalities:
a) “Search” function: displayed at the top right of all App screens and allowing textual search of specific content by the User;
b) “Profile”: this allows the management and updating of both the “Personal Profile” and the “Company Page”, as well as access to the “Settings”. Within the personal profile, both Admin Users and Collaborator Users are required to indicate first name, last name, role, professional address, company telephone number, and VAT number (where applicable). Uploading a profile picture is optional. Within the “Company Page”, the following are indicated: “Activities”, ATECO code, company size, sector of activity, markets of interest, “Interests” (selected from a drop-down menu when creating the profile), and the “Contacts” of registered Collaborator Users. Through this section it is also possible to access the “Edit Page” function and the “Manage Collaborators” function (both available only to Admin Users). The “Settings” contain the current version of these
General Terms, the privacy notices, and functions for selecting the App language (Italian or English), changing password, and “Logout”. There is also a link to the Venicepromex institutional website for further information.
3.3. Within the App there are various links that allow the User to subscribe to the Venicepromex newsletter.
4. Profile creation and approval
4.1. After downloading and installing the App, the Admin User shall be required to register the profile of the company which he/she represents, by indicating the first name, last name and email address of the “admin contact”, i.e. the legal representative of the company. The company name and the relevant VAT number must also be indicated.
4.2. The company must be registered with the Companies Register and effectively operating.
4.3. Following the entry of the data, a verification OTP (one-time password) code shall be sent to the email address indicated, in order to confirm the registration. The OTP code must be entered by the Admin User at the time of the first access to the App, and thereafter the Admin User shall be required to choose a password to be associated with the profile.
4.4. The Admin User shall have the possibility to invite Collaborator Users by entering their relevant email addresses. Such email addresses must correspond to those used for professional purposes.
4.5. The Collaborator User shall then receive an invitation email containing a description of the App, the link to download it from the store, his/her username (which corresponds to the email address), and the verification OTP code.
4.6. The Collaborator User, after downloading the App, shall be required to set his/her own access credentials.
4.7. Where the User, through the App, activates the procedure to change his/her password or to reset it in case it has been forgotten, a new verification OTP code shall be sent to the email address indicated at the time of registration.
4.8. The App may not be used by persons under the age of 18 years. By using the App, the User represents and warrants that he/she is at least 18 years old and that the data provided within the profile created, including first name and last name, as well as in communications sent to contacts identified through the App, are truthful.
4.9. The creation of a profile containing false information or referable to a person under 18 years of age shall constitute a breach of these General Terms.
4.10. The User shall be responsible for any action carried out through his/her profile unless any misuse is duly reported.
4.11. Where a Collaborator User terminates his/her relationship (whether employment or otherwise) with the company managed by the Admin User, the relevant profile must be closed, it not being possible to modify the data of a registered account.
5. User obligations and responsibilities
5.1. The User undertakes to:
a) choose a complex password and to keep it confidential;
b) not share his/her profile and the related access credentials with third parties;
c) not use the contact details of other Users obtained through the App to send offensive, threatening or intimidating messages;
d) not use the contact details of other Users obtained through the App to send or forward spam, phishing messages or fraudulent communications;
e) not share false or misleading content;
f) use professional, appropriate and respectful conduct and language;
g) in general, refrain from carrying out any activities that are not permitted under these General Terms.
6. Availability of services provided through the App
6.1. Venicepromex undertakes to adopt all reasonable measures to keep the App continuously available and to restore it without delay in the event of interruptions. The necessary maintenance and updating activities of the App, carried out by Venicepromex or by third parties appointed for such purpose, may result in unavoidable and temporary interruptions in the availability of the App.
6.2. Venicepromex does not guarantee that it will store or continue to display the information shared by the User, given that the App does not constitute a storage service. Venicepromex shall not be required to provide copies of the content and information provided by the User or by other Users, except to the extent required in order to comply with obligations imposed by applicable law or by the regulations concerning the protection of personal data.
7. Other content and websites
7.1. Where the User, through the App, accesses online services and websites of third parties, including by means of links present within the App, or becomes aware of services offered by third parties, the User shall use such services at his/her own responsibility, in accordance with the terms of use of said services. Venicepromex shall not be responsible for the provision of services advertised which are offered by third parties.
8. Limitation of Liability
8.1. Venicepromex shall not be responsible for the maintenance of, or for providing support in relation to, the use of the App, nor does it provide any guarantee as to updates or the resolution of any bugs.
8.2. The App is provided “as is”, without any warranty whatsoever, save for the warranty of fitness for the purpose for which the App is intended and the absence of infringements of rights, including intellectual property rights, of third parties.
8.3. Venicepromex does not guarantee that the functions of the App will meet the expectations of the User, nor that the App will be free from errors or will operate without interruption.
8.4. Venicepromex shall in no event be liable for any damages suffered by the User or by third parties as a consequence of the use of the App or of the inability to use the same.
8.5. The App has been created for the purpose of facilitating interaction and exchange between companies; however, Venicepromex, through the App, does not provide any service directly aimed at facilitating such interactions, nor shall it request any payment for such purpose. In particular, Venicepromex shall not be responsible for the offers and opportunities advertised through the App..
9. Intellettuale Property
9.1. Each User undertakes to use the App and the related updates within the limits of the licence deriving from these General Terms and in compliance with the intellectual property rights of Venicepromex.
9.2. All content present within the App (images, videos, logos, graphic layouts, etc.) is the exclusive property of Venicepromex. Such content may not, therefore, be reproduced, copied, duplicated, translated, distributed and/or sold to third parties without the prior written authorisation of Venicepromex.
9.3. The User shall not be permitted to modify, remove or delete any notice relating to the copyright of Venicepromex contained within the App.
9.4. Where a User uploads a company logo within the App, such User represents and warrants that he/she is authorised to use it for this purpose and assumes full responsibility for such use.
10. Prohibited activities
10.1. The User shall not be permitted to use the App in ways or for purposes other than those expressly provided for or permitted under these General Terms.
10.2. By way of example and without limitation, and in any case without prejudice to the mandatory limits provided for by applicable law, the User shall not:
a) disassemble, decode, decompile or otherwise attempt to reconstruct or discover the source code or the underlying ideas or algorithms of, or incorporated within, the App (unless expressly permitted by Venicepromex or by applicable law);
b) reproduce, alter, translate or convert into a different programming language, or otherwise manipulate, the App, or allow any third party to do so;
c) circumvent the technical limitations and technological protection measures present within the App, including the authentication system;
d) assign, grant in sublicense, sell, transmit or transfer the App to third parties.
11. Suspension of the profile
11.1. Venicepromex reserves the right to limit the use of the App by the User or to suspend the personal profile in the event that the User breaches these General Terms or the applicable law, or uses the App improperly.
12. Termination
12.1. These General Terms shall take effect from the moment of their acceptance by the User and shall remain in force until their expiry or termination.
12.2. The Agreement between Venicepromex and the User shall terminate for all purposes upon the destruction of the App and of all its possible copies.
12.3. The Agreement shall also be deemed to be terminated in the event of a breach of the obligations imposed upon the User.
12.4. In the event of expiry or termination of the Agreement, the User shall be required to immediately destroy all copies of the App, including the App as stored on any device in his/her possession.
13. Profile deletion
13.1. The Admin User shall be required to delete the company profile in the event that the company is declared bankrupt or ceases its activity or is, in any event, removed from the Companies Register.
13.2. Where Venicepromex independently ascertains that a company has been removed from the Companies Register, it may proceed with the deletion of the relevant profile from the App.
13.3. Where a profile remains inactive for a period of 5 years, the relevant data shall be deleted.
13.4. The deletion of the company profile shall entail the deletion of all User profiles connected thereto.
13.5. The uninstallation of the App shall not entail the deletion of User profiles. Each User may request Venicepromex to delete the profiles managed (company and/or personal) by sending an email to segreteria@vepromex.it. In such case, Venicepromex undertakes to delete the profile within 30 days.
13.6. The Admin User may delete the profiles of Collaborator Users through the “Manage Collaborators” function available within the company profile in the App. Each Collaborator User may delete his/her own profile.
14. Complaints and reports
14.1. The User may send to the contact details of Venicepromex indicated within the App any complaints or reports relating to conduct of other Users which is considered to be in breach of these General Terms and, in particular, of the obligations set forth pursuant to Article 5.
14.2. Venicepromex shall assume no responsibility in relation to the handling of such complaints and reports, nor does it guarantee that it will cause the conduct deemed to be improper to cease, but undertakes to verify what has been reported and to adopt such remedies as it may, at its sole discretion, deem most appropriate.
15. Amendments to the General Terms
15.1. Venicepromex may amend these General Terms with effect for the future. The User may consult the current version of the General Terms in the Settings within the “Profile” section, accessible from the Home screen.
15.2. In the event of amendments to the General Terms, Venicepromex shall inform the User by sending an email to the address provided at the time of registration.
15.3. Use of the App following the communication of amendments to the General Terms shall imply acceptance thereof.
16. Processing of personal data
16.1. Venicepromex undertakes to base the processing of personal data carried out through the App on the principles of fairness, lawfulness and transparency, in full compliance with the applicable legislation and, in particular, with regard to the security measures to be adopted.
16.2. The data necessary provided by the User for the conclusion and performance of the Agreement shall be processed and stored by Venicepromex solely for the purposes and for the period of time necessary for the management of the Agreement and the fulfilment of the agreed obligations, in accordance with the Privacy Policy.
17. Appointment as Data Processor
17.1. The User, in its capacity as Data Controller, hereby appoints Venicepromex as Data Processor pursuant to Article 28 of the GDPR with reference to the personal data to which Venicepromex may have access for the purpose of managing and updating the App. Such personal data shall relate to the Users.
17.2. This appointment as Data Processor shall have a duration equal to that of the General Terms entered into between the Data Controller and Venicepromex. The appointment shall automatically cease to have effect in the event of termination, withdrawal from, or loss of effectiveness of the General Terms, save for any period that may be necessary to allow the Data Controller to retrieve the personal data.
17.3. In accordance with the provisions of the European General Data Protection Regulation (EU) No. 2016/679 (“GDPR”) and the legislation relating to the processing of personal data, it is specified that Venicepromex shall:
a) process personal data lawfully, fairly and in a transparent manner;
b) ensure that the persons authorised to process personal data are adequately trained and have undertaken to maintain confidentiality or are subject to an appropriate statutory obligation of confidentiality;
c) implement all technical and organisational measures required pursuant to Article 32 of the GDPR;
d) taking into account the nature of the processing, assist the Data Controller (i) by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of requests received for the exercise of the rights of Data Subjects; (ii) in ensuring compliance with the obligations set forth in Articles 32 to 36 of the GDPR, also taking into account the information available to the Data Processor;
e) at the choice of the Data Controller, delete or make available to the same all personal data after termination of the Agreement and delete any existing copies, unless further legal bases exist which allow the processing thereof in its capacity as Data Controller;
f) make available to the Data Controller all information necessary to demonstrate compliance with the obligations set forth in this appointment, allowing for and contributing to audit and inspection activities, subject to prior agreement on timing and modalities and provided that such activities do not conflict with confidentiality obligations undertaken by Venicepromex. The costs of such audits shall be borne by the Data Controller.
17.4. By accepting these General Terms, the Data Controller authorises Venicepromex to make use of services provided by third parties acting as Sub-processors. Where necessary, Venicepromex further undertakes to designate or appoint as system administrators only persons meeting the subjective and professional requirements set forth in the decision of the Italian Data Protection Authority dated 27 November 2008, entitled “Measures and arrangements prescribed to controllers of processing operations carried out by electronic means with regard to the assignment of system administrator functions”, as subsequently amended by the decision of the Italian Data Protection Authority dated 25 June 2009. The Data Processor shall maintain an updated list of its system administrators, which the Data Controller may request at any time.
17.5. For the purposes of appointing one or more Sub-processors, Venicepromex shall ensure, by means of a written agreement, that:
a) the Sub-processor undertakes to process the Data Controller’s data in a lawful, fair and transparent manner, in compliance with the GDPR and with the other provisions relating to the processing of personal data, and to the extent necessary to perform the obligations delegated to it;
b) the Sub-processor assumes the obligations set forth under Article 28 of the GDPR;
c) Venicepromex remains liable towards the Data Controller for all obligations undertaken, including with respect to the activities entrusted to the Sub-processor.
17.6. Venicepromex undertakes to keep the list of Sub-processors updated. Venicepromex informs the User that Infocamere S.c.p.A. has been appointed as Sub-processor and as System Administrator.
17.7. Where events occur which result in a personal data breach involving the personal data processed by Venicepromex in its capacity as Data Processor, the latter shall notify the Data Controller in the manner and within the time limits provided for under the applicable legislation.
18. Governing Law
18.1. These General Terms and any and all disputes relating to the performance, interpretation and validity of the Agreement shall be governed by Italian law.
18.2. In the event that the App is used on behalf of a company not having its registered office in Italy, the Users further undertake not to use the App in breach of the laws in force in the country of reference. These General Terms shall apply insofar as compatible with the laws in force in such countries.
